The Metropolitan Water District of Southern California

Job Details


Job Summary

The Metropolitan Water District of Southern California has an opening for a Technical Writing Team Manager. The position is located at our Headquarters in Los Angeles, adjacent to Union Station.

The Technical Writing Team Manager is responsible for managing and supervising the central technical documentation service that develops and updates District on-line and hard copy business and technical documentation, policies, procedures, grants, and other information delivery products. This hands-on position reviews technical documents for content and user requirements; thoroughness, and adherence to quality standards. You will provide final review and approval of published documents, and resolves complex technical writing issues. In addition, you will provide training Board Letter editing and formatting.

You will facilitate, participate in, and direct the technical writing process that includes researching; defining the audience, scope of work, timeline, and method of delivery; writing drafts; coordinating the review process and managing distribution and change control. This position oversees the prioritization and master scheduling of technical writing projects in consultation with clients; monitors progress; and initiates strategies to stay on schedule.


JOB DUTIES

1. Manages and plans the development of District information delivery products such as field operation manuals, administrative and technical policies and procedures, technical reports, and the monthly Board Packet.

2. Facilitates, participates in, and directs the technical writing process that includes researching; defining the audience, scope of work, timeline, and method of delivery; writing drafts; coordinating the review process, managing distribution and change control.

3. Oversees the prioritization and master scheduling of technical writing projects in consultation with clients; monitors progress; and initiates strategies to stay on schedule.

4. Supervises staff including selection, assignment and monitoring of work, coaching, counseling and performance assessment. Assesses employees’ competencies, conducts training and develops training plans and job aids.

5. Develops documentation and team goals, long and intermediate term strategies, and priorities; develops a business plan that ensures the accomplishment of the team goals; tracks team goals and objectives; analyzes team activities and prepares reports; develops and monitors team budget; evaluates resource needs and prepares staffing and consulting requests; reviews and approves time, reimbursement requests and purchases.

6. Writes and directs the preparation of project, status and summary reports; and makes presentations for management, advisory committees or other interested or involved parties.

7. Develops team methods and procedures; reviews and develops procedures for quality assurance/quality control.

8. Conducts assessments of operation and makes recommendations to improve cost efficiency, timely delivery of products and effectiveness; leads reengineering efforts; stays current with changing information delivery technologies and external business practices and considers their possible use at Metropolitan.

9. Performs other duties as required. 
 

Job Requirements

EMPLOYMENT STANDARDS
MINIMUM QUALIFICATIONS


Education and Experience: A bachelor’s degree from an accredited college or university and eight years of increasingly responsible relevant experience, of which two years must have been in a project management, supervisory or lead capacity; or an advanced degree from an accredited college or university and six years of increasingly responsible relevant experience, of which two years must have been in a project management, supervisory, or lead capacity.

Relevant Experience is defined as 8 years of technical writing experience. Within the 8 years of experience, 2 years must have been in a project management, supervisory, or lead capacity. With an advanced degree, relevant experience is defined as 6 years of technical writing. Within the 6 years of experience 2 years must have been in a project management, supervisory, or lead capacity.

Required Knowledge of: Advanced technical writing and information delivery techniques, technology and strategies; formats and delivery systems appropriate to policies, procedures and technical information; management/supervisory concepts and techniques; budgetary practices, concepts and procedures; relevant federal, state and local laws; negotiation techniques; project management; contract administration; specialized document technologies such as usability, information mapping and single sourcing; trends and emerging technologies of technical writing.

Required Skills and Abilities to: Manage a diverse work force; plan, organize and review the work of team members; facilitate teamwork; mentor, develop and motivate staff; exercise judgment and discretion; effectively analyze issues and problems; communicate orally and in writing on administrative and technical topics; represent District to public agencies, technical organizations, and members of the public; establish and maintain collaborative working relationships with all levels within the organization; use software applications relevant to this technical documentation environment; use standard business applications; effectively and efficiently manage an organization-wide technical documentation service; effectively employ current on-line technology and integrate with District’s information technology system. 
 
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIREMENTS 
Valid California Class C Driver License that allows you to drive in the course of your employment. (Required at time of application). 


DESIRABLE QUALIFICATIONS
• Master’s/Bachelor’s Degree in Technical Communication, Communications, English,or Journalism
• Certified Expert Technical Communicator
• Certified Professional Technical Communicator
• Expertise in the use of OMS Connect software and content management systems desired
• Excellent working knowledge of the use of Visio, MS Office and Adobe products, HTML,XML, and SharePoint
• Experience using a Style Guide and collaborating with Technical Writers to maintain cross-team style consistency
• Experience producing high quality end-user documentation and procedures for Engineering and Operations audiences
• Experience with establishing current state processes, facilitating process improvement discussions and developing documentation for proposed solutions 


WORK SCHEDULE: 9/80 

PHYSICAL DEMANDS/WORK ENVIRONMENT
Described here are representative of those that must be met or may be encountered by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Physical Demands: Light
Work Environment: Primarily an indoor work environment typical of an office setting. The work environment may include some exposure to outside elements. 
 
May travel to various sites requiring overnight stay.

Closing

Benefits:
• Competitive compensation
• Excellent Medical, Dental, Life, Vision
• Retirement plans including Pension plan and 401k (with matching employer contribution)
• Training and advancement opportunities
• Excellent working environment
• Public transportation reimbursements and van pools
• Tuition reimbursement, paid holidays, and more.

This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To receive a copy of the complete job description, please send an email to jobs@mwdh2o.com.

The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process, please call (213) 217-7738 or email jobs@mwdh2o.com

MWD is a Federal and State EO employer – Veterans/Disabled and other protected categories.

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